Shipping policy

Shipping Policy

Last updated: July 31, 2026

Thank you for shopping with Griffin Artisan Crafts! Because each of our soaps, candles, and wax melts is handcrafted in small batches, please review our shipping details below so you know what to expect.

Processing Time All orders are processed within 5–7 business days of purchase. This allows us the time needed to carefully prepare and package your handcrafted items. Orders are not processed or shipped on weekends or holidays. You will receive a shipping confirmation email with tracking information once your order has shipped.

Shipping Carriers We ship via USPS, UPS, and FedEx. The carrier used for your order may vary based on your location, package size, and weight.

Estimated Delivery Times Once shipped, estimated delivery times are:

  • Standard Shipping: 3–7 business days
  • Expedited options may be available at checkout depending on your location

Please note that delivery times are estimates provided by the carrier and are not guaranteed. Griffin Artisan Crafts LLC is not responsible for carrier delays.

Shipping Rates Shipping rates are calculated at checkout based on the weight of your order and your delivery location. Free shipping may be available — check our current promotions at checkout.

Domestic Shipping Only At this time, we ship to addresses within the United States only. We do not currently ship to U.S. territories, APO/FPO addresses, or international destinations. We hope to expand our shipping options in the future!

Order Tracking Once your order ships, you'll receive a confirmation email with a tracking number. You can use this number on the carrier's website (USPS.com, UPS.com, or FedEx.com) to track your package.

Lost, Stolen, or Damaged Packages Griffin Artisan Crafts LLC is not responsible for packages lost or stolen after confirmed delivery. If your package is marked as delivered but you haven't received it, please check with neighbors and your local carrier first. If your order arrives damaged, please contact us within 7 days of delivery at support@griffinhaus.co with photos and your order number — we'll make it right.

Undeliverable Packages If a package is returned to us due to an incorrect address or failed delivery attempts, we will contact you to arrange reshipment. Additional shipping fees may apply.

Questions? Contact us at support@griffinhaus.co or visit our contact page. We're happy to help!