Refund policy

Return & Refund Policy

At Griffin Artisan Crafts, we take great pride in handcrafting each of our soaps, candles, and wax melts with care and quality ingredients. Because of the handmade and personal care nature of our products, please review our return policy carefully.

All Sales on Opened or Used Products Are Final For hygiene and safety reasons, we are unable to accept returns or exchanges on any soap, candle, or wax melt that has been opened or used. This policy exists to protect the health and safety of all our customers.

Unopened & Unused Products We accept returns on unopened, unused items in their original packaging within 14 days of delivery. To initiate a return, please contact us at support@griffinhaus.co with your order number and reason for return. The customer is responsible for return shipping costs. Once we receive and inspect the item, a refund will be issued to your original payment method within 5–7 business days.

Damaged or Defective Items If your order arrives damaged or defective, please contact us within 7 days of delivery at support@griffinhaus.co with a photo of the item and your order number. We will send a replacement or issue a full refund at no cost to you — no return required.

We Do Not Accept Returns On:

• Opened or used soaps, candles, or wax melts
• Sale or discounted items
• Gift cards

Scent & Color Variations Due to the handmade nature of our products, slight variations in color, texture, and scent strength are normal and not considered defects.

Questions? Reach out to us at support@griffinhaus.co or via our [contact page]. We're happy to help!